Terms and Conditions

Serendib Learn connects students with tutors for live, one-to-one Sinhala and Tamil lessons over Google Meet, together with practice materials, homework, lesson feedback and a learner community. Unless a booking says otherwise, a lesson lasts 60 minutes.

• Give accurate details when you sign up and keep them up to date, including your timezone, which we use to show lesson times.
• Your account is for you alone. Keep your login safe and tell us straight away at serendib.learn@gmail.com if you think someone else has used it. You are responsible for what is done through your account.
• You must be 18 or older to open an account. A child or teenager may learn with us through an account opened and managed by their parent or guardian, who agrees to these terms on their behalf, books and pays for lessons, and is responsible for their use of the Service. We encourage a parent or guardian to be nearby during lessons with young children.

• You can book any open hour a tutor has published. Lesson times are shown in your own timezone.
• The price of a lesson is shown on our tutors page and at checkout before you pay. Prices are in Sri Lankan rupees (LKR). If we change our prices, the change never affects a lesson you have already paid for.
• Payments are taken by card through our payment provider, Payments.lk, on its secure page. We never see or store your full card details. If your card is in another currency, your bank converts the amount and may charge its own fees.
• A booking is confirmed once payment succeeds, and we email you a receipt. An unpaid booking holds the hour for about 30 minutes and is then released.
• Lessons booked with a lesson credit (a "free lesson") are confirmed without a payment.
• A bundle is 5 or 10 lessons, with any of our tutors, chosen together and paid for in one payment. Nothing renews. Until it is paid, a bundle holds its hours as one: it is released together if it is not paid in time. Once paid, each lesson is moved, cancelled and refunded like any other.

You can move a lesson, or cancel it and keep it as a credit, up to 6 hours before it starts. A lesson cancelled later, or missed, counts as used. Unused lessons can be refunded within 30 days of payment, and if your tutor or we cancel, you keep the lesson or can have a full refund. The full rules are in our Cancellation and Refund Policy, which forms part of these terms.

• Lessons take place on Google Meet. You need a reliable internet connection, a microphone, and ideally a camera. Problems with your own equipment or connection do not make a lesson a missed lesson.
• Please join on time. A lesson ends at its booked time even if it started late.
• Lessons are not recorded by Serendib Learn. Neither you nor your tutor may record a lesson without the other's clear agreement.
• If your tutor becomes unavailable, we may offer you another tutor or a replacement lesson. You are never obliged to accept another tutor.
• Our tutors are experienced and we work hard to keep lessons excellent, but how quickly anyone learns a language depends on many things, so we cannot promise a particular result by a particular date.

• Treat tutors, students and our team with respect. Harassment, discrimination, threatening or sexual behaviour, and sharing inappropriate content are not allowed, in lessons, messages or the community.
• Tutors must act professionally at all times, especially with learners under 18, and keep contact with students on the Service.
• If anything makes you uncomfortable, or you are worried about a child's safety, tell us at serendib.learn@gmail.com. We take every concern seriously and act promptly.

• Tutors are independent professionals whom we interview and approve before they can be booked. They are not our employees, and their own agreement with us sets out their pay and responsibilities.
• Lessons with a tutor you met through Serendib Learn must be booked and paid for through the Service. Please do not pay a tutor directly, and tell us if anyone asks you to.

• Community posts are checked by our team before they appear, and we may decline or remove anything that breaks these terms. Do not share personal contact details with people you do not know.
• Feedback and voice notes you leave after a lesson are shared with your tutor and our team, to improve teaching.
• You keep ownership of what you post, write or record. You give us permission to store it and show it to the people it is meant for, and to use it to run and improve the Service.

The Serendib Learn name and logo, the website, and our learning materials (phrase lists, alphabet sheets, course chapters, recordings and lesson resources) belong to Serendib Learn or our tutors. You may use them for your own learning. Please do not copy, sell or republish them without our permission.

You agree not to:

• use the Service for anything unlawful, harmful or misleading;
• sign up with false details, or pretend to be someone else;
• try to get into other people's accounts, or interfere with, overload, scrape or probe the Service.

You can ask us to close your account at any time. Unused lessons are refunded in line with our Cancellation and Refund Policy.

We may suspend or close an account that breaks these terms, after a warning where that is appropriate, or straight away for a serious breach such as a safeguarding concern. If we close an account for a serious breach, lessons paid for by that account are not refunded, except where the law requires it.

We handle your personal information as described in our Privacy Policy, in line with Sri Lanka's Personal Data Protection Act, No. 9 of 2022.

We aim to keep the Service running smoothly, but it may sometimes be unavailable for maintenance, or because of problems with services we rely on, such as Google or Payments.lk, or with the internet. If a lesson cannot take place because of a problem on our side, our Cancellation and Refund Policy applies.

• We provide the Service with reasonable care and skill. If we fail to, and you lose out as a result, contact us and we will try to put it right.
• As far as the law allows, our total liability to you for any claim is limited to the amount you paid us for lessons in the six months before the claim, and we are not responsible for losses that were not foreseeable.
• Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, or takes away your rights under the consumer protection laws that apply to you.

We may update these terms as the Service develops. The date at the top shows when they last changed. We will email account holders about important changes before they take effect, and the version in force when you booked a lesson applies to that lesson.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute. If you live elsewhere, you also keep any protection the law of your country gives you and may bring a claim there. If something goes wrong, please talk to us first. Most problems are solved quickly that way.

Questions about these terms, or anything else: serendib.learn@gmail.com.